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Terms of Use

 

Effective Date: July 22, 2026
Last Updated: July 22, 2026

1. Acceptance of These Terms

These Terms of Use (“Terms”) govern your access to and use of:

  • the website located at https://goinhive.com; 
  • any other website operated by InHive Systems, Inc. that links to these Terms; 
  • publicly available demonstrations, calculators, content, forms, portals, and digital tools; 
  • trial, beta, preview, or limited-access versions of the InHive platform; and 
  • related online features, communications, and services. 

Collectively, these are referred to as the “Services.”

The Services are operated by InHive Systems, Inc. (“InHive,” “we,” “us,” or “our”).

By accessing or using the Services, clicking a button indicating acceptance, creating an account, submitting information, or otherwise using any part of the Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Services.

If you use the Services on behalf of a company or other legal entity, you represent and warrant that:

  1. you are authorized to bind that entity; 
  2. you have authority to accept these Terms on its behalf; and 
  3. references to “you” include both you and that entity. 

2. Business Use

The Services are intended primarily for business and professional use in logistics, freight forwarding, transportation, cargo services, pricing, quotation management, analytics, and related commercial activities.

The Services are not designed for personal, family, or household use unless expressly stated otherwise.

You may use the Services only:

  • for lawful business purposes; 
  • within the scope of your authorized role; 
  • in accordance with these Terms; 
  • in accordance with any applicable customer agreement; and 
  • in compliance with all applicable laws, regulations, industry requirements, and contractual obligations. 

3. Relationship to Other Agreements

These Terms govern use of the public website and any Services not governed by a separate written agreement.

If you or your organization enters into another agreement with InHive, including a:

  • SaaS Subscription Agreement; 
  • Master Services Agreement; 
  • Order Form; 
  • Data Processing Addendum; 
  • Service Level Agreement; 
  • API Agreement; 
  • Beta Participation Agreement; 
  • Confidentiality Agreement; or 
  • other written contract, 

that agreement will control to the extent of any conflict with these Terms.

Use of a customer-branded portal may also be subject to terms established by the freight forwarder or other organization operating that portal.

4. Nature of the InHive Services

InHive provides software, workflow, information-management, quotation, analytics, and integration tools intended to assist logistics professionals.

Unless expressly agreed otherwise in writing, InHive is not acting as a:

  • freight forwarder; 
  • indirect air carrier; 
  • air carrier; 
  • motor carrier; 
  • transportation broker; 
  • customs broker; 
  • cargo screening facility; 
  • warehouse operator; 
  • insurance producer, broker, or insurer; 
  • payment provider; 
  • shipper; 
  • consignee; 
  • carrier agent; 
  • legal adviser; 
  • tax adviser; or 
  • regulatory compliance adviser. 

InHive does not take possession, custody, or control of cargo through operation of the Services.

InHive does not itself transport, screen, store, insure, clear, deliver, or handle cargo merely because information regarding such services appears in the Services.

Any transportation, screening, handling, insurance, customs, storage, delivery, or related service is provided by the applicable third-party provider under that provider’s own terms and conditions.

5. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.

If you are using the Services for an organization, you must be an authorized representative of that organization.

You may not use the Services if:

  • you are legally prohibited from doing so; 
  • your access has previously been suspended or terminated; 
  • you are attempting to evade account restrictions; 
  • you are acting for an unauthorized party; or 
  • your use would violate sanctions, export controls, or other applicable law. 

6. Accounts

Certain features may require an account.

When creating or using an account, you agree to:

  • provide accurate and current information; 
  • maintain and update your information; 
  • use only the account assigned to you; 
  • keep your credentials confidential; 
  • use strong and unique passwords; 
  • protect your devices and access methods; 
  • prevent unauthorized access; 
  • notify InHive promptly of suspected misuse; 
  • comply with user limits and permissions; and 
  • accept responsibility for activity occurring through your credentials to the extent permitted by law. 

You may not:

  • share credentials with unauthorized persons; 
  • allow multiple people to use a single-user account; 
  • create an account using false information; 
  • impersonate another person or company; 
  • transfer an account without authorization; 
  • use another person’s account; 
  • bypass authentication requirements; or 
  • conceal the identity of the actual user. 

InHive may require additional authentication, verification, or security measures.

7. Account Administrators

If your account is created or managed by an employer, customer, freight forwarder, or other organization, that organization’s administrators may be able to:

  • create and remove users; 
  • assign permissions; 
  • access account activity; 
  • view submitted information; 
  • manage quotations and records; 
  • configure pricing rules; 
  • suspend access; 
  • export data; and 
  • control other account settings. 

You acknowledge that your organization, rather than InHive, may control information submitted through an organization-managed account.

8. License to Use the Services

Subject to these Terms and any applicable agreement, InHive grants you a limited, nonexclusive, nontransferable, nonsublicensable, revocable right to access and use the Services for your authorized internal business purposes.

This license does not transfer ownership of any software, technology, content, database, design, process, trademark, or intellectual property.

No rights are granted except those expressly stated.

9. Restrictions on Use

You may not, directly or indirectly:

  • copy, reproduce, republish, or redistribute the Services except as authorized; 
  • sell, resell, sublicense, lease, rent, or commercially exploit access; 
  • reverse engineer, decompile, disassemble, decode, or attempt to derive source code; 
  • circumvent technical restrictions or access controls; 
  • probe, scan, or test vulnerabilities without written authorization; 
  • interfere with the operation or security of the Services; 
  • introduce malware, ransomware, viruses, or harmful code; 
  • use bots, crawlers, scrapers, spiders, or automated extraction tools without written permission; 
  • collect rates, quotations, content, or data for creation of a competing database or product; 
  • use the Services to benchmark a competing platform without authorization; 
  • copy user-interface elements, workflows, pricing logic, or proprietary structures; 
  • access nonpublic areas without permission; 
  • attempt to obtain another user’s credentials; 
  • overload, disrupt, or degrade infrastructure; 
  • manipulate headers, identifiers, logs, or source information; 
  • evade usage limits, rate limits, or security controls; 
  • use the Services for unlawful surveillance or profiling; 
  • use information obtained through the Services for spam or unsolicited marketing; 
  • submit false, fraudulent, deceptive, or misleading information; 
  • use the Services to facilitate illegal shipments or transactions; 
  • violate intellectual-property, privacy, confidentiality, or contractual rights; 
  • assist another person in prohibited conduct; or 
  • use the Services in any manner not expressly authorized. 

Unauthorized access to computer systems can also create liability under applicable law, including federal laws addressing access without authorization. 

10. Acceptable Use

You must not use the Services in connection with:

  • illegal goods; 
  • prohibited commodities; 
  • sanctions evasion; 
  • money laundering; 
  • fraud; 
  • stolen property; 
  • counterfeit goods; 
  • human trafficking; 
  • unlawful weapons; 
  • illegal drugs; 
  • hazardous materials handled contrary to law; 
  • false customs declarations; 
  • misdeclared cargo; 
  • aviation-security violations; 
  • export-control violations; 
  • privacy violations; 
  • harassment; 
  • threats; 
  • discrimination; 
  • infringement; 
  • deceptive commercial practices; or 
  • any activity that may expose InHive or another party to legal or operational risk. 

You are responsible for determining whether a shipment, commodity, destination, party, service, or transaction is lawful.

11. User Content

“User Content” means information, data, documents, quotations, rate records, shipment details, customer records, messages, files, images, notes, instructions, configurations, or other materials submitted to the Services by or on behalf of a user or customer.

As between you and InHive, you retain ownership of your User Content, subject to the rights granted below.

You grant InHive a limited, nonexclusive, worldwide right to host, store, reproduce, transmit, process, display, modify, and otherwise use User Content only as reasonably necessary to:

  • provide the Services; 
  • maintain functionality; 
  • support authorized integrations; 
  • provide customer support; 
  • prevent fraud; 
  • maintain security; 
  • comply with law; 
  • enforce agreements; and 
  • perform other purposes authorized by you or your organization. 

This license ends when the User Content is deleted from active systems, except where retention is required by law, contract, security needs, backup processes, or legitimate legal claims.

12. Your Responsibility for User Content

You represent and warrant that:

  • you have all rights and permissions necessary to submit User Content; 
  • submission and processing of User Content is lawful; 
  • User Content is accurate to the extent reasonably required; 
  • User Content does not infringe third-party rights; 
  • you have provided all legally required notices; 
  • you have obtained all required consents; 
  • you are authorized to disclose customer and shipment information; 
  • you will not submit unnecessary sensitive personal information; and 
  • InHive’s authorized processing will not violate applicable law or contract. 

You remain responsible for the legality, accuracy, quality, and appropriateness of User Content.

InHive does not have a general duty to independently verify User Content.

13. Confidential Information

The Services may contain confidential or proprietary information belonging to:

  • InHive; 
  • customers; 
  • freight forwarders; 
  • airlines; 
  • trucking providers; 
  • screening facilities; 
  • vendors; 
  • users; or 
  • other business partners. 

You must protect such information and use it only for authorized purposes.

You may not disclose, publish, sell, transfer, or misuse confidential rates, margins, customer lists, pricing rules, shipment records, credentials, contracts, or business information.

More detailed confidentiality obligations may be established by a separate written agreement.

14. Rates, Quotes, and Logistics Information

Information displayed through the Services may include:

  • airline rates; 
  • trucking rates; 
  • screening charges; 
  • handling charges; 
  • terminal fees; 
  • fuel surcharges; 
  • insurance estimates; 
  • duties or taxes; 
  • delivery charges; 
  • schedules; 
  • routings; 
  • transit times; 
  • service conditions; 
  • capacity information; 
  • estimated totals; 
  • automatically calculated amounts; and 
  • third-party data. 

Unless expressly confirmed in a binding written agreement, booking confirmation, or provider-issued document:

  • all information is informational or indicative; 
  • a displayed amount is not necessarily a binding offer; 
  • a quotation does not guarantee booking acceptance; 
  • a rate does not guarantee capacity; 
  • a routing does not guarantee uplift; 
  • a schedule does not guarantee departure or arrival; 
  • a transit time is an estimate; 
  • a provider may revise charges or conditions; 
  • actual cargo measurements may change chargeable weight; 
  • taxes, duties, screening, storage, demurrage, customs, security, and other charges may apply; 
  • currency conversion may affect final amounts; and 
  • services remain subject to provider approval and availability. 

You must independently verify all material information before:

  • accepting a customer commitment; 
  • issuing a binding quote; 
  • tendering cargo; 
  • making a booking; 
  • purchasing insurance; 
  • arranging customs clearance; 
  • relying on a transit time; or 
  • making an operational or financial decision. 

15. No Guarantee of Accuracy

InHive seeks to provide useful and reliable Services, but information may be:

  • incomplete; 
  • delayed; 
  • outdated; 
  • incorrectly entered; 
  • affected by third-party errors; 
  • affected by integration failures; 
  • based on assumptions; 
  • subject to system limitations; or 
  • changed without notice. 

InHive does not warrant that:

  • every rate is current; 
  • every calculation is correct; 
  • every route is available; 
  • every provider will honor displayed information; 
  • every shipment is eligible; 
  • every regulatory requirement has been identified; or 
  • every quotation includes every possible charge. 

You are responsible for reviewing results and applying professional judgment.

16. Automated Calculations and Artificial Intelligence

The Services may use automated calculations, algorithms, rules, machine learning, or artificial intelligence to:

  • calculate volumetric weight; 
  • calculate chargeable weight; 
  • organize shipment data; 
  • identify missing information; 
  • compare service options; 
  • recommend potential rates or classifications; 
  • summarize records; 
  • generate draft text; 
  • support analytics; 
  • detect anomalies; or 
  • assist quotation workflows. 

Automated outputs may be inaccurate, incomplete, or inappropriate for a particular shipment.

You must not rely exclusively on automated outputs for decisions involving:

  • transportation booking; 
  • dangerous goods; 
  • customs classification; 
  • sanctions; 
  • export controls; 
  • aviation security; 
  • insurance coverage; 
  • legal compliance; 
  • tax obligations; 
  • cargo acceptance; 
  • restricted commodities; or 
  • binding customer commitments. 

An authorized and qualified person should review material outputs before use.

17. Third-Party Data

The Services may display or process data supplied by third parties.

InHive may not control:

  • the accuracy of that data; 
  • how frequently it is updated; 
  • whether it is complete; 
  • whether the provider has changed its terms; 
  • whether the data may be used for a particular purpose; or 
  • whether access remains available. 

Third-party data may be subject to additional restrictions.

You may use third-party data only as permitted by applicable agreements, licenses, and law.

18. Third-Party Services and Integrations

The Services may link to or integrate with:

  • airlines; 
  • transportation providers; 
  • payment processors; 
  • mapping services; 
  • analytics providers; 
  • video platforms; 
  • authentication providers; 
  • insurance providers; 
  • customs data sources; 
  • customer relationship management systems; 
  • transportation management systems; and 
  • other third-party services. 

Third-party services are governed by their own terms and privacy policies.

InHive is not responsible for:

  • third-party availability; 
  • third-party performance; 
  • third-party security; 
  • third-party pricing; 
  • third-party acts or omissions; 
  • changes to third-party APIs; 
  • loss of third-party access; 
  • third-party data errors; or 
  • disputes between you and a third party. 

Integration availability may change without notice.

19. Freight Providers and Customer Relationships

InHive may facilitate communication or information exchange between users and logistics service providers.

InHive does not, merely by operating the platform:

  • appoint a service provider as its agent; 
  • endorse a provider; 
  • guarantee provider licensing; 
  • guarantee provider insurance; 
  • guarantee provider performance; 
  • assume provider obligations; 
  • become a party to the transportation contract; or 
  • accept responsibility for cargo loss, delay, damage, shortage, misdelivery, screening, storage, customs, or handling. 

Users are responsible for conducting appropriate due diligence before engaging a service provider.

20. Compliance Responsibilities

You are solely responsible for compliance applicable to your business and transactions, including where relevant:

  • transportation law; 
  • aviation-security rules; 
  • TSA requirements; 
  • dangerous-goods regulations; 
  • export controls; 
  • economic sanctions; 
  • customs law; 
  • import and export documentation; 
  • cargo screening; 
  • licensing; 
  • insurance; 
  • data-protection law; 
  • recordkeeping; 
  • tax obligations; 
  • anti-corruption requirements; 
  • anti-money-laundering laws; and 
  • contractual obligations to customers and providers. 

The Services do not constitute a compliance certification.

21. Intellectual Property

The Services and all associated intellectual property are owned by or licensed to InHive.

This includes:

  • software; 
  • source code; 
  • object code; 
  • algorithms; 
  • databases; 
  • workflows; 
  • designs; 
  • layouts; 
  • documentation; 
  • graphics; 
  • logos; 
  • trademarks; 
  • service marks; 
  • text; 
  • videos; 
  • product names; 
  • domain names; 
  • reports; 
  • compilations; 
  • features; 
  • interfaces; and 
  • improvements. 

Except for the limited license expressly granted, no right, title, or interest is transferred to you.

22. Trademarks

“InHive,” the InHive logo, related product names, slogans, designs, and trade dress are trademarks or service marks of InHive Systems, Inc. or its licensors.

You may not use them without prior written permission, except where legally permitted.

You may not:

  • register confusingly similar marks; 
  • use InHive branding in a domain name; 
  • imply sponsorship or endorsement; 
  • alter the logo; 
  • remove proprietary notices; or 
  • use branding in a misleading manner. 

23. Feedback

If you provide suggestions, ideas, comments, enhancement requests, or other feedback, you grant InHive a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or compensation.

This does not grant InHive ownership of your confidential business data or User Content.

24. Copyright Complaints

If you believe content available through the Services infringes your copyright, send a written notice containing:

  • identification of the copyrighted work; 
  • identification and location of the allegedly infringing material; 
  • your contact information; 
  • a statement of good-faith belief; 
  • a statement under penalty of perjury that the notice is accurate; 
  • confirmation that you are authorized to act; and 
  • your physical or electronic signature. 

Send notices to:

InHive Systems, Inc.
Attn: Copyright Agent
1441 Broadway, 3rd Floor, Suite 3158
New York, NY 10018
United States

Email: bee@goinhive.com

A company seeking DMCA safe-harbor treatment generally must also designate an agent with the U.S. Copyright Office and publish the agent’s contact information. 

Do not call the recipient a “DMCA Designated Agent” unless InHive has completed the formal registration.

25. Privacy

Our collection and handling of personal information is described in our Privacy Policy.

By using the Services, you acknowledge that your information may be processed as described there.

You must not submit personal information unless you have legal authority to do so.

26. Security

You must not attempt to compromise the security of the Services.

You agree to notify InHive promptly if you become aware of:

  • unauthorized access; 
  • compromised credentials; 
  • a suspected vulnerability; 
  • data exposure; 
  • malicious activity; or 
  • misuse of the Services. 

Security concerns should be sent to:

security@goinhive.com

You must not publicly disclose a suspected vulnerability before giving InHive a reasonable opportunity to investigate and address it, except where disclosure is protected by law.

27. Service Availability

The Services may be unavailable due to:

  • maintenance; 
  • upgrades; 
  • infrastructure failures; 
  • cyber incidents; 
  • provider outages; 
  • internet disruptions; 
  • integration failures; 
  • force majeure; 
  • security measures; or 
  • other causes. 

Unless a separate Service Level Agreement applies, InHive does not guarantee:

  • uninterrupted availability; 
  • a specific uptime percentage; 
  • error-free operation; 
  • a specific response time; 
  • continued availability of any feature; or 
  • permanent preservation of information. 

28. Modifications to the Services

InHive may modify, add, remove, suspend, or discontinue features at any time.

Where commercially reasonable, we may provide advance notice of material changes affecting paid customers.

We are not required to maintain a particular:

  • interface; 
  • workflow; 
  • feature; 
  • integration; 
  • provider; 
  • rate source; 
  • report; 
  • data format; or 
  • technology. 

29. Beta, Trial, and Preview Features

Beta, trial, experimental, early-access, preview, or demonstration features may:

  • be incomplete; 
  • contain errors; 
  • change without notice; 
  • have limited support; 
  • be discontinued; 
  • produce unreliable results; or 
  • be subject to additional restrictions. 

Such features are provided for evaluation and should not be used for critical operations unless expressly authorized.

30. Fees and Payment

Some Services may require payment under a separate Order Form, Subscription Agreement, or checkout process.

Unless otherwise stated:

  • fees are quoted in U.S. dollars; 
  • fees exclude taxes; 
  • fees are nonrefundable; 
  • you are responsible for applicable taxes; 
  • late amounts may result in suspension; 
  • access may be limited by plan or usage; and 
  • additional usage may result in additional charges. 

No payment obligation should be imposed through these Terms unless the applicable price, billing cycle, renewal terms, and cancellation process are clearly disclosed before purchase.

The FTC may treat materially misleading online commercial practices as unfair or deceptive, and disclosures needed to prevent deception should be clear and conspicuous. 

31. Automatic Renewal

If a subscription renews automatically, the applicable purchase process or Order Form will disclose:

  • the subscription price; 
  • the billing frequency; 
  • the renewal terms; 
  • the length of any trial; 
  • the cancellation process; and 
  • any material conditions. 

Where required by law, InHive will provide appropriate renewal notices and a reasonably accessible cancellation method.

This section should remain only if InHive actually intends to offer self-service recurring subscriptions.

32. Suspension

InHive may suspend or restrict access if we reasonably believe:

  • these Terms have been violated; 
  • an account creates a security risk; 
  • payment is overdue; 
  • fraudulent activity has occurred; 
  • access is legally prohibited; 
  • User Content creates material risk; 
  • use threatens the Services; 
  • credentials are compromised; 
  • an investigation is required; or 
  • suspension is necessary to protect InHive, users, or third parties. 

Where appropriate, we may provide notice and an opportunity to cure.

33. Termination

You may stop using the public website at any time.

Account termination may be governed by a separate agreement.

InHive may terminate access for:

  • material breach; 
  • repeated violations; 
  • nonpayment; 
  • unlawful use; 
  • security threats; 
  • fraud; 
  • sanctions concerns; 
  • misuse of confidential information; 
  • infringement; 
  • business discontinuation; or 
  • other grounds permitted by an applicable agreement or law. 

Upon termination:

  • your right to use the Services ends; 
  • you must stop accessing restricted areas; 
  • outstanding payment obligations remain due; 
  • certain data may be deleted or retained; 
  • confidentiality obligations survive; 
  • intellectual-property restrictions survive; and 
  • provisions intended to survive remain effective. 

34. Data Export and Deletion

Availability of data export depends on the applicable plan, account permissions, technical capabilities, and customer agreement.

You are responsible for maintaining copies of information needed for legal, regulatory, accounting, or operational purposes.

After termination, InHive may delete User Content according to:

  • the applicable agreement; 
  • customer instructions; 
  • retention policies; 
  • legal requirements; 
  • backup schedules; and 
  • legitimate security or dispute needs. 

The public Terms should not promise a specific export period unless the platform can reliably provide it.

35. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

INHIVE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF:

  • MERCHANTABILITY; 
  • FITNESS FOR A PARTICULAR PURPOSE; 
  • TITLE; 
  • NON-INFRINGEMENT; 
  • ACCURACY; 
  • AVAILABILITY; 
  • SECURITY; 
  • RELIABILITY; 
  • QUALITY; 
  • QUIET ENJOYMENT; AND 
  • RESULTS. 

INHIVE DOES NOT WARRANT THAT:

  • THE SERVICES WILL BE UNINTERRUPTED; 
  • THE SERVICES WILL BE ERROR-FREE; 
  • DATA WILL ALWAYS BE ACCURATE; 
  • A QUOTATION WILL BE ACCEPTED; 
  • CAPACITY WILL BE AVAILABLE; 
  • A RATE WILL BE HONORED; 
  • A SHIPMENT WILL MOVE AS PLANNED; 
  • A SERVICE PROVIDER WILL PERFORM; 
  • ALL CHARGES WILL BE IDENTIFIED; 
  • ALL REGULATORY REQUIREMENTS WILL BE SATISFIED; OR 
  • DATA LOSS WILL NEVER OCCUR. 

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply.

36. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INHIVE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR:

  • INDIRECT DAMAGES; 
  • INCIDENTAL DAMAGES; 
  • SPECIAL DAMAGES; 
  • CONSEQUENTIAL DAMAGES; 
  • EXEMPLARY DAMAGES; 
  • PUNITIVE DAMAGES; 
  • LOST PROFITS; 
  • LOST REVENUE; 
  • LOST BUSINESS; 
  • LOST OPPORTUNITY; 
  • LOSS OF GOODWILL; 
  • DATA LOSS; 
  • BUSINESS INTERRUPTION; 
  • CARGO LOSS; 
  • CARGO DAMAGE; 
  • CARGO DELAY; 
  • MISDELIVERY; 
  • STORAGE; 
  • DEMURRAGE; 
  • CUSTOMS PENALTIES; 
  • SECURITY HOLDS; 
  • RATE DIFFERENCES; 
  • SURCHARGES; 
  • PROVIDER FAILURE; OR 
  • DECISIONS MADE IN RELIANCE ON THE SERVICES. 

This applies even if advised of the possibility of such damages.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INHIVE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PUBLIC WEBSITE OR FREE SERVICES WILL NOT EXCEED THE GREATER OF:

  1. THE AMOUNT YOU PAID DIRECTLY TO INHIVE FOR THE APPLICABLE SERVICE DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR 
  2. ONE HUNDRED U.S. DOLLARS. 

For paid enterprise Services, the liability cap should be established in the applicable Subscription Agreement rather than relying only on this public clause.

Some jurisdictions do not permit certain limitations, so those limitations may not apply.

37. Essential Basis of the Agreement

You acknowledge that the disclaimers and liability limitations are an essential basis of the agreement between you and InHive and that InHive would not provide the Services on the same terms without them.

38. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless InHive and its officers, directors, employees, affiliates, contractors, licensors, and service providers from claims, liabilities, damages, losses, judgments, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

  • your use of the Services; 
  • User Content; 
  • your violation of these Terms; 
  • your violation of law; 
  • your violation of third-party rights; 
  • unauthorized account use caused by your failure to protect credentials; 
  • your shipment, quotation, or transaction; 
  • your relationship with a customer or provider; 
  • false or misleading information; 
  • infringement; 
  • privacy violations; or 
  • misuse of rates, confidential data, or third-party information. 

InHive may control the defense of a covered matter, and you agree to cooperate.

This clause should be reviewed carefully by counsel before use with small-business or individual users.

39. Release Regarding Third Parties

To the maximum extent permitted by law, you release InHive from claims arising solely from:

  • disputes with a freight provider; 
  • disputes with a customer; 
  • third-party pricing; 
  • transportation performance; 
  • cargo loss or damage; 
  • provider cancellation; 
  • customs actions; 
  • airline actions; 
  • trucking actions; 
  • screening actions; 
  • insurance coverage decisions; or 
  • other third-party conduct. 

This release does not apply to claims caused by InHive’s own conduct where liability cannot legally be excluded.

40. Force Majeure

InHive will not be liable for delay or failure caused by events beyond its reasonable control, including:

  • natural disasters; 
  • severe weather; 
  • war; 
  • terrorism; 
  • civil unrest; 
  • labor disputes; 
  • epidemics; 
  • government action; 
  • sanctions; 
  • power failure; 
  • internet failure; 
  • cloud-provider failure; 
  • cyberattacks; 
  • telecommunications failure; 
  • transportation disruption; or 
  • failure of third-party systems. 

41. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

This clause assumes New York is the intended governing jurisdiction and should be confirmed before publication.

42. Venue

Unless a separate agreement provides otherwise, any judicial proceeding arising out of these Terms will be brought exclusively in the state or federal courts located in New York County, New York.

Each party consents to personal jurisdiction and venue in those courts.

A lawyer should confirm whether New York County is the desired venue.

43. Informal Dispute Resolution

Before filing a claim, you and InHive agree to make a good-faith effort to resolve the dispute informally.

A written dispute notice must include:

  • the sender’s name; 
  • company name; 
  • contact information; 
  • account information; 
  • description of the dispute; 
  • relevant documents; and 
  • requested resolution. 

Send the notice to:

bee@goinhive.com

The parties will have 30 days after receipt to attempt resolution.

This does not prevent either party from seeking urgent injunctive relief.

44. Arbitration

I recommend not adding mandatory arbitration yet without attorney review.

A binding arbitration clause requires careful decisions about:

  • arbitration administrator; 
  • rules; 
  • location; 
  • fees; 
  • class-action waiver; 
  • opt-out procedure; 
  • mass arbitration; 
  • small-claims exceptions; 
  • injunctive relief; and 
  • enforceability for international and business users. 

Until counsel prepares that clause, court venue in New York is cleaner and less likely to create an unenforceable or misleading process.

45. Injunctive Relief

A breach involving intellectual property, confidential information, unauthorized access, security, scraping, reverse engineering, or data misuse may cause irreparable harm.

InHive may seek injunctive or equitable relief without waiving other remedies.

46. Limitation Period

To the extent permitted by law, any claim arising from the public website or free Services must be filed within one year after the claim arose.

If applicable law does not permit this period, the shortest legally permitted period will apply.

This clause should be reviewed by counsel before publication.

47. Notices

InHive may provide notices through:

  • the Services; 
  • email; 
  • account notifications; 
  • the website; or 
  • another reasonable method. 

Notices are effective when sent or posted, unless applicable law requires otherwise.

You are responsible for keeping contact information current.

Legal notices to InHive should be sent to:

InHive Systems, Inc.
1441 Broadway, 3rd Floor, Suite 3158
New York, NY 10018
United States

Email: bee@goinhive.com

48. Changes to These Terms

InHive may update these Terms from time to time.

The “Last Updated” date will indicate the latest revision.

For material changes, InHive may provide additional notice.

Changes will apply prospectively from the stated effective date.

InHive will not rely solely on a hidden or retroactive change to justify materially broader use of customer or personal information. The FTC has warned that quietly changing terms to permit materially broader data uses can be unfair or deceptive. 

Continued use after the effective date constitutes acceptance where legally permitted.

If you do not agree to updated Terms, you must stop using the Services.

49. Assignment

You may not assign or transfer these Terms without prior written consent.

InHive may assign these Terms in connection with:

  • a merger; 
  • acquisition; 
  • corporate reorganization; 
  • sale of assets; 
  • financing; 
  • affiliate restructuring; or 
  • transfer of the Services. 

Any prohibited assignment is void.

50. No Agency

These Terms do not create a:

  • partnership; 
  • joint venture; 
  • franchise; 
  • fiduciary relationship; 
  • employment relationship; 
  • carrier relationship; 
  • brokerage relationship; or 
  • agency relationship. 

Neither party may bind the other unless expressly authorized in writing.

51. No Third-Party Beneficiaries

These Terms are for the benefit of you and InHive only.

They do not create rights for third parties, except where expressly stated.

52. Export Controls and Sanctions

You may not use the Services in violation of applicable:

  • U.S. export-control laws; 
  • sanctions programs; 
  • trade restrictions; 
  • embargoes; 
  • denied-party restrictions; or 
  • anti-boycott laws. 

You represent that you are not prohibited from receiving the Services.

You must not use the Services to facilitate a transaction involving a prohibited party, country, commodity, or end use.

53. Anti-Corruption

You may not use the Services in connection with bribery, kickbacks, improper payments, or corruption.

You agree to comply with applicable anti-corruption laws.

54. Government Use

If the Services are acquired by or for a government entity, use may be subject to additional terms and applicable procurement rules.

No government rights are granted except as expressly agreed in writing.

55. Consumer Reviews

Nothing in these Terms prohibits a person from making an honest review or lawful assessment of InHive.

The Consumer Review Fairness Act restricts standardized contractual provisions that penalize or prohibit honest consumer reviews. 

This does not permit disclosure of trade secrets, confidential information, unlawful content, or false statements.

56. Severability

If any provision is held invalid or unenforceable, that provision will be modified to the minimum extent necessary or severed.

The remaining provisions will continue in effect.

57. Waiver

Failure to enforce a provision is not a waiver.

A waiver is effective only if in writing and signed by an authorized representative.

58. Entire Agreement

These Terms, the Privacy Policy, and any applicable written agreement constitute the entire agreement concerning the subject matter they govern.

They supersede prior communications regarding that subject matter.

59. Headings

Headings are for convenience only and do not affect interpretation.

60. Electronic Communications

You consent to receive electronic communications relating to the Services, including:

  • account notices; 
  • security notices; 
  • policy updates; 
  • transactional communications; and 
  • legal notices. 

You may withdraw consent where applicable, but doing so may prevent use of certain Services.

61. Interpretation

Words such as “including” mean “including without limitation.”

The singular includes the plural where appropriate.

References to laws include amendments and successor provisions.

62. Contact Information

Questions about these Terms may be sent to:

InHive Systems, Inc.
1441 Broadway, 3rd Floor, Suite 3158
New York, NY 10018
United States

Email: bee@goinhive.com

InHive Systems Inc, provides logistics technology and quotation-management tools. InHive is not a freight forwarder, carrier, customs broker, insurer, warehouse operator, or cargo screening facility. Rates, schedules, capacity, transit times, and charges are subject to verification and may change without notice. 

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