Privacy Policy

Effective Date: July 22, 2026
Last Updated: July 22, 2026

InHive Systems, Inc. (“InHive,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our websites, software platforms, applications, customer portals, communications, and related services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• visit https://goinhive.com or another website operated by InHive; 
• request information or a product demonstration; 
• communicate with us; 
• create or use an InHive account; 
• use the InHive quotation, rate-management, analytics, integration, or logistics workflow platform; 
• interact with a customer-branded portal powered by InHive; 
• participate in a business relationship with InHive; or 
• otherwise use products or services that link to this Privacy Policy. 

Collectively, these websites, platforms, applications, portals, communications, and services are referred to as the “Services.”

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy does not replace any separate agreement between InHive and a customer, including a subscription agreement, data processing addendum, confidentiality agreement, service agreement, or other written contract. If a separate agreement conflicts with this Privacy Policy, the separate agreement will control to the extent of that conflict.

InHive provides software and information-management tools designed to support freight quotation, rate management, logistics workflow, analytics, and related business processes.

For privacy questions or requests, you may contact us at:

InHive Systems, Inc.
1441 Broadway, 3rd Floor, Suite 3158
New York, NY 10018
United States

Email: bee@goinhive.com

The company’s legal entity name, mailing address, and privacy email address should be verified before this Policy is published.

This Privacy Policy applies to personal information processed through the Services.

It does not apply to:

• third-party websites, products, or services that have their own privacy policies; 
• employment applicant or employee information governed by a separate employee or applicant privacy notice; 
• information that cannot reasonably be linked to an identified or identifiable individual; 
• aggregated or de-identified information that cannot reasonably be used to identify an individual; or 
• information processed solely by an InHive customer outside the InHive platform. 

The Services are primarily intended for businesses and business professionals. They are not intended for personal, household, or consumer freight transactions unless specifically stated otherwise.

Depending on the circumstances, InHive may process personal information in different legal roles.

InHive generally acts as a controller, or “business” under applicable U.S. privacy laws, when we determine the purposes and means of processing information, including:

• website visitor information; 
• demo requests; 
• contact inquiries; 
• marketing preferences; 
• business contact information; 
• account administration information; 
• billing and subscription information; 
• security and fraud-prevention information; 
• product usage and performance information; and 
• information used to maintain and improve the Services. 

When an organization uses InHive and uploads or submits personal information to the platform, InHive may process that information on behalf of the organization.

This may include information relating to:

• the customer’s employees and authorized users; 
• shippers, consignees, agents, vendors, carriers, and service providers; 
• customer contacts; 
• shipment requests; 
• quotations; 
• pickup and delivery contacts; 
• routing instructions; 
• pricing records; 
• service-provider information; and 
• other logistics or business records. 

In these circumstances, the organization using InHive is generally responsible for determining how and why the information is processed. InHive processes the information under the organization’s instructions and applicable contract.

Individuals seeking to exercise rights regarding information controlled by an InHive customer should normally contact that customer directly. We may forward a request to the appropriate customer or assist the customer in responding where required.

The types of personal information we collect depend on how you interact with the Services.

We may collect information you voluntarily provide, including:

• first and last name; 
• business email address; 
• business telephone number; 
• job title; 
• employer or company name; 
• company address; 
• country or geographic region; 
• username and account credentials; 
• account preferences; 
• communication preferences; 
• information submitted through contact, demo, registration, or support forms; 
• information contained in emails, messages, or support requests; 
• survey responses; 
• event or conference registration information; 
• billing contact information; 
• subscription and transaction records; 
• records of consent; 
• documents or files uploaded to the Services; and 
• any other information you choose to provide. 

When an account is created or administered, we may collect:

• user name; 
• business contact details; 
• account role; 
• assigned permissions; 
• company affiliation; 
• login records; 
• account status; 
• authentication information; 
• language or region preferences; 
• activity within the account; and 
• records of account changes. 

Passwords should be stored using appropriate technical protections and should not be available to InHive personnel in readable form.

The Services may process business and logistics information such as:

• origin and destination; 
• shipper and consignee information; 
• pickup and delivery addresses; 
• contact names and business contact information; 
• cargo description; 
• commodity description; 
• number of pieces; 
• weight and dimensions; 
• routing preferences; 
• requested airline or service provider; 
• service requirements; 
• screening or handling requirements; 
• quotation amounts; 
• rates, charges, surcharges, fees, and margins; 
• transit-time information; 
• shipment references; 
• internal notes; 
• customer-specific agreements; and 
• other information required to prepare or manage a logistics quotation. 

Users should not submit personal information that is unnecessary for the relevant quotation or logistics workflow.

When you access the Services, we and our service providers may automatically collect:

• Internet Protocol address; 
• browser type and version; 
• device type; 
• operating system; 
• screen resolution; 
• language settings; 
• approximate location derived from an IP address; 
• referring website; 
• pages viewed; 
• links clicked; 
• date and time of access; 
• duration of a session; 
• navigation path; 
• login and logout activity; 
• error records; 
• performance information; 
• cookie and similar technology identifiers; and 
• other technical or usage information. 

We may receive information from:

• an employer or organization that creates an account for you; 
• an InHive customer; 
• business partners; 
• authorized integration providers; 
• logistics service providers; 
• customer relationship management systems; 
• analytics providers; 
• event organizers; 
• public business directories; 
• professional networking platforms; 
• security and fraud-prevention providers; and 
• other parties you authorize. 

We may combine information received from third parties with information collected through the Services.

The Services are not designed to collect highly sensitive personal information unless it is reasonably necessary for an authorized business purpose.

Please do not submit through the Services:

• Social Security numbers; 
• government identification numbers; 
• passport information; 
• personal financial account credentials; 
• personal payment-card data outside an authorized payment interface; 
• health or medical information; 
• biometric information; 
• information about race, religion, sexual orientation, or political beliefs; 
• precise personal geolocation; 
• information about children; or 
• other sensitive personal information not required for the applicable business service. 

If sensitive personal information is submitted without authorization or necessity, we may delete, restrict, or otherwise remove it.

We may use personal information for the following purposes.

We use information to:

• operate the website and platform; 
• create and maintain user accounts; 
• authenticate users; 
• provide quotation and rate-management functionality; 
• process shipment and service information; 
• calculate or display rates, charges, weights, margins, and service options; 
• generate quotations and reports; 
• provide customer portals; 
• enable authorized integrations; 
• provide requested demonstrations; 
• respond to inquiries; 
• deliver customer support; and 
• perform obligations under customer agreements. 

We may use information to:

• manage account access; 
• assign user roles and permissions; 
• send account notifications; 
• administer subscriptions; 
• maintain billing records; 
• communicate with account administrators; and 
• enforce account limits and contractual terms. 

We may use information to:

• protect accounts and systems; 
• detect unauthorized access; 
• investigate suspicious activity; 
• prevent fraud, misuse, and security incidents; 
• maintain audit and access logs; 
• enforce our agreements and policies; 
• protect the rights and safety of InHive, our customers, and others; and 
• comply with legal and regulatory obligations. 

We may use information to:

• understand how the Services are used; 
• identify technical problems; 
• measure product performance; 
• improve user experience; 
• develop new features; 
• test system functionality; 
• conduct internal reporting; 
• create aggregated or de-identified statistics; and 
• support business planning. 

Where reasonably possible, we use aggregated or de-identified information for analytics and product improvement.

We may use business contact information to:

• respond to requests; 
• provide information about the Services; 
• schedule demonstrations; 
• communicate about an existing business relationship; 
• provide service, security, or administrative notices; 
• notify users of material product changes; and 
• request feedback. 

Where permitted by law, we may send information concerning:

• InHive products; 
• product updates; 
• educational content; 
• industry events; 
• demonstrations; 
• business offers; and 
• related services. 

You may unsubscribe from nonessential marketing emails by using the unsubscribe link in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential account, service, security, legal, or transactional communications.

We may process information to:

• comply with applicable law; 
• respond to lawful government requests; 
• establish, exercise, or defend legal claims; 
• enforce contracts; 
• maintain required records; 
• conduct internal investigations; 
• respond to court orders, subpoenas, or regulatory inquiries; and 
• protect against unlawful or harmful conduct. 

Where applicable law requires us to identify a legal basis, we may process personal information based on:

Processing may be necessary to provide the Services, administer an account, respond to a service request, or perform an agreement.

We may process information based on legitimate business interests, including:

• operating and improving the Services; 
• securing our systems; 
• preventing fraud; 
• managing business relationships; 
• conducting internal analytics; 
• responding to inquiries; and 
• communicating with business users. 

We consider the impact on individuals before relying on legitimate interests.

We may rely on consent where required, including for certain cookies, optional marketing communications, or other activities requiring affirmative permission.

Consent may be withdrawn at any time, subject to applicable law.

We may process information where necessary to comply with laws, regulations, court orders, or enforceable government requests.

We may process information where necessary to protect the rights, safety, and property of InHive, users, customers, service providers, or other persons.

European privacy rules can require companies to disclose their purposes, categories of data, recipients, retention information, legal bases, and individual rights when data is collected. 

We may use cookies, pixels, local storage, software development kits, log files, and similar technologies.

These technologies may be used to:

• enable essential website functionality; 
• maintain user sessions; 
• remember user preferences; 
• authenticate accounts; 
• protect against fraud and abuse; 
• understand website traffic; 
• measure performance; 
• diagnose errors; and 
• improve the Services. 

These cookies support security, authentication, session management, network operation, and other functions required for the Services to operate.

These cookies remember choices such as language, region, or display preferences.

These cookies help us understand how visitors use the Services, which pages are visited, how users navigate the site, and whether technical problems occur.

InHive does not intend to use advertising or targeting cookies unless they are clearly disclosed and the appropriate consent or opt-out mechanism is provided.

Depending on your location, you may be able to:

• accept or reject nonessential cookies; 
• manage cookie preferences; 
• withdraw previously provided consent; 
• configure browser controls; or 
• use legally recognized opt-out preference signals. 

Blocking certain cookies may affect the availability or operation of parts of the Services.

A separate Cookie Policy may provide additional information about specific cookies, providers, and retention periods.

New York’s Attorney General notes that businesses should accurately understand and disclose website tracking technologies and ensure privacy controls work as represented. 

We may disclose personal information in the following circumstances.

We may provide information to vendors that perform services on our behalf, including:

• cloud hosting; 
• website hosting; 
• data storage; 
• cybersecurity; 
• authentication; 
• customer support; 
• email delivery; 
• analytics; 
• communications; 
• customer relationship management; 
• payment processing; 
• accounting; 
• software development; 
• error monitoring; 
• data backup; and 
• professional advisory services. 

These providers are authorized to process information only for appropriate business purposes and subject to applicable contractual obligations.

If your account is provided by an employer or another organization, account administrators may be able to:

• access account details; 
• control permissions; 
• review activity; 
• manage content; 
• suspend or terminate access; and 
• access information submitted through the organization’s account. 

Your use of an organization-managed account may also be subject to that organization’s own policies.

At the direction of a customer or user, we may transmit relevant information to:

• airlines; 
• freight forwarders; 
• trucking providers; 
• screening facilities; 
• warehouse operators; 
• insurance providers; 
• customs-related service providers; 
• technology partners; 
• customer systems; 
• transportation management systems; 
• customer relationship management systems; and 
• other authorized recipients. 

Information should be transmitted only when required for the requested function or service.

Information may be disclosed as part of:

• a merger; 
• acquisition; 
• financing; 
• reorganization; 
• sale of assets; 
• bankruptcy; 
• due diligence process; or 
• transfer of all or part of our business. 

Where required, we will take reasonable steps to provide notice or require the recipient to process information consistently with applicable law.

We may disclose information when we reasonably believe disclosure is necessary to:

• comply with law; 
• respond to legal process; 
• respond to a lawful government request; 
• investigate fraud or illegal conduct; 
• enforce our agreements; 
• protect the security of the Services; 
• protect the rights, property, or safety of InHive or others; or 
• prevent or respond to an emergency. 

We may disclose information when you direct us to do so or provide valid consent.

InHive does not sell personal information in exchange for monetary payment.

InHive also does not intend to share personal information for cross-context behavioral advertising or targeted advertising.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If InHive later implements advertising, remarketing, cross-site tracking, or similar technologies, this section and the website’s cookie controls must be updated before those technologies are activated.

Where required by law, we will provide an appropriate method to opt out of sale, sharing, or targeted advertising.

California businesses subject to the CCPA may be required to provide privacy notices at or before collection and make privacy-policy links available using clear privacy-related wording. 

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Services; 
• maintain customer and account records; 
• fulfill contractual obligations; 
• support legitimate business operations; 
• comply with law; 
• resolve disputes; 
• enforce agreements; 
• maintain security records; and 
• establish or defend legal claims. 

Retention periods may depend on:

• the nature of the information; 
• the purpose for which it was collected; 
• the duration of the customer relationship; 
• customer instructions; 
• contractual requirements; 
• applicable limitation periods; 
• tax, accounting, and regulatory obligations; and 
• security and fraud-prevention needs. 

When information is no longer required, we may delete, anonymize, aggregate, or securely isolate it.

Information stored in backups may remain for a limited period until the backup is overwritten or securely deleted.

We use administrative, technical, and organizational safeguards designed to protect personal information against:

• unauthorized access; 
• unlawful use; 
• alteration; 
• loss; 
• destruction; and 
• unauthorized disclosure. 

Depending on the Services and the information involved, safeguards may include:

• access controls; 
• authentication measures; 
• encryption in transit; 
• user permissions; 
• logging and monitoring; 
• backups; 
• vendor controls; 
• security reviews; 
• incident-response procedures; and 
• personnel confidentiality obligations. 

No website, software system, network, or electronic transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

Users are responsible for:

• protecting their account credentials; 
• using strong and unique passwords; 
• maintaining the security of their devices; 
• limiting account access to authorized persons; 
• promptly reporting suspected unauthorized activity; and 
• ensuring that information submitted to the Services is lawful and appropriate. 

FTC guidance recommends that businesses understand what information they hold, minimize unnecessary collection, protect retained information, securely dispose of information no longer needed, and prepare for incidents. 

InHive is based in the United States.

If you access the Services from outside the United States, your information may be transferred to, processed in, and stored in the United States or other countries where InHive or its service providers operate.

The privacy and data-protection laws of those countries may differ from the laws of your location.

Where required, we may use recognized transfer mechanisms, such as:

• Standard Contractual Clauses; 
• data processing agreements; 
• adequacy decisions; 
• contractual safeguards; or 
• other legally recognized mechanisms. 

European data-protection rules require appropriate safeguards for certain transfers of personal data outside the European Economic Area. 

Depending on your location and applicable law, you may have the right to:

• know whether we process your personal information; 
• request access to personal information; 
• request correction of inaccurate information; 
• request deletion of information; 
• obtain a portable copy of certain information; 
• restrict certain processing; 
• object to certain processing; 
• withdraw consent; 
• opt out of marketing; 
• opt out of sale, sharing, or targeted advertising; 
• limit certain uses of sensitive personal information; 
• appeal a denial of a privacy request; and 
• lodge a complaint with a regulatory authority. 

These rights are not absolute and may be subject to exceptions.

For example, we may need to retain information to:

• complete a requested transaction; 
• comply with law; 
• maintain security; 
• prevent fraud; 
• enforce an agreement; 
• protect legal rights; or 
• retain information on behalf of an InHive customer. 

To submit a privacy request, contact:

Email: bee@goinhive.com
Subject line: Privacy Request

Please include:

• your full name; 
• your business email address; 
• the company or account associated with your request; 
• your country and state of residence; 
• the right you wish to exercise; and 
• sufficient information to allow us to locate the relevant records. 

We may need to verify your identity before completing a request.

Verification may require confirmation through an existing email account, account login, or other reasonable method. We will not request more information than reasonably necessary for verification.

Where permitted, an authorized agent may submit a request on your behalf. We may require evidence of authorization and may separately verify your identity.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

If your information is controlled by an InHive customer, we may refer the request to that customer.

Where applicable law provides a right to appeal, you may appeal our decision by replying to the response or contacting:

bee@goinhive.com

Use the subject line:

Privacy Request Appeal

Your appeal should explain why you believe the decision should be reconsidered.

This section applies only to the extent InHive is subject to the California Consumer Privacy Act, as amended.

Depending on your interaction with the Services, we may collect the following categories:

• identifiers; 
• customer-record information; 
• commercial information; 
• Internet or electronic network activity; 
• professional or employment-related information; 
• approximate geolocation; 
• account credentials; 
• inferences derived from usage information; and 
• information contained in customer-provided records. 

We may obtain this information:

• directly from you; 
• from your employer; 
• from an InHive customer; 
• automatically through the Services; 
• from service providers; 
• from integrations; 
• from business partners; and 
• from publicly available business sources. 

We may collect, use, or disclose these categories for:

• providing and maintaining the Services; 
• account administration; 
• customer support; 
• security; 
• fraud prevention; 
• analytics; 
• product improvement; 
• business communications; 
• billing; 
• legal compliance; and 
• other purposes described in this Privacy Policy. 

We may disclose these categories to:

• service providers and contractors; 
• customers and account administrators; 
• authorized integrations; 
• professional advisers; 
• government authorities where legally required; 
• transaction participants; and 
• other parties at your direction. 

InHive does not sell personal information for monetary consideration and does not intend to share personal information for cross-context behavioral advertising.

Subject to applicable exceptions, California residents may have the right to:

• know the categories of information collected; 
• know the specific pieces of information collected; 
• know the sources, purposes, and recipient categories; 
• request deletion; 
• request correction; 
• opt out of sale or sharing; 
• limit certain uses of sensitive personal information; and 
• receive equal service and pricing when exercising privacy rights. 

Requests may be submitted using the process described in Section 16.

Where applicable, individuals in these regions may have rights to:

• access personal data; 
• correct inaccurate personal data; 
• request erasure; 
• restrict processing; 
• object to processing; 
• receive certain personal data in a portable format; 
• withdraw consent; 
• object to direct marketing; and 
• complain to a competent supervisory authority. 

Where we rely on legitimate interests, you may request additional information about those interests.

Where processing is based on consent, withdrawal will not affect processing that occurred before consent was withdrawn.

European rules can apply to organizations outside Europe when they offer goods or services to, or monitor the behavior of, individuals located in the European Union. 

You may opt out of promotional emails by:

• clicking the unsubscribe link; 
• updating available communication preferences; or 
• contacting us. 

We may still send communications relating to:

• account administration; 
• transactions; 
• security; 
• system availability; 
• policy changes; 
• legal notices; 
• support matters; and 
• other essential Services. 

Some browsers offer “Do Not Track” settings.

Because there is not a universally accepted standard for responding to all Do Not Track signals, the Services may not respond to every such signal.

Where applicable law requires recognition of a legally valid browser-based opt-out preference signal, we will take reasonable steps to honor that signal.

The Services may contain links to third-party websites or may integrate with third-party products.

Examples may include:

• logistics providers; 
• airline or carrier systems; 
• payment providers; 
• analytics services; 
• video hosting; 
• social media platforms; 
• mapping services; 
• customer systems; and 
• authentication providers. 

InHive is not responsible for the privacy, security, or content practices of a third party operating under its own terms.

You should review the privacy policy of each third-party service before providing information.

The Services are intended for businesses and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If we learn that personal information was collected from a child under 13 without legally required authorization, we will take reasonable steps to delete it.

If you believe a child has submitted personal information, contact us at:

bee@goinhive.com

COPPA imposes specific requirements on online services that knowingly collect personal information from children under 13. 

The Services may use automated technologies to:

• calculate volumetric or chargeable weight; 
• organize shipment details; 
• match information with available rate records; 
• identify possible service options; 
• detect missing or inconsistent information; 
• generate summaries or recommendations; 
• support analytics; and 
• assist with quotation workflows. 

Automated outputs may depend on:

• information submitted by users; 
• customer-configured pricing rules; 
• third-party data; 
• system integrations; 
• historical information; and 
• assumptions built into the applicable workflow. 

Automated outputs should be reviewed by an authorized user before being relied upon for booking, pricing, compliance, routing, insurance, customs, or operational decisions.

Unless specifically agreed in writing, InHive does not use customer confidential information to train general-purpose artificial intelligence models made available to unrelated third parties.

If InHive materially changes how customer or personal information is used for artificial intelligence training, this Privacy Policy and applicable customer agreements will be updated before such use begins.

Information submitted through the Services may include business information that is confidential but does not qualify as personal information.

Confidential business information may be governed by:

• customer agreements; 
• nondisclosure agreements; 
• subscription terms; 
• data processing agreements; or 
• other contracts. 

This Privacy Policy does not reduce any confidentiality obligation established by a separate written agreement.

We may update this Privacy Policy from time to time to reflect:

• changes to the Services; 
• changes in our data practices; 
• new technologies; 
• legal or regulatory developments; or 
• operational requirements. 

When we update the Policy, we will revise the “Last Updated” date.

If changes are material, we may provide additional notice through:

• the website; 
• the platform; 
• email; 
• account notifications; or 
• another appropriate method. 

Your continued use of the Services after the effective date of an updated Policy is subject to applicable law and does not replace any consent required by law.

Questions, concerns, or privacy requests may be submitted to:

InHive Systems, Inc.
1441 Broadway, 3rd Floor, Suite 3158
New York, NY 10018
United States

Email: bee@goinhive.com
Subject: Privacy Inquiry